Refund policy

30-Day Return & Exchange Policy

At PARADIGM FOOTWEAR, we want you to love your new gear. If your shoes don't fit perfectly or aren't quite what you expected, we offer a hassle-free 30-day return or exchange window from the date your order is delivered.

📋 Return Conditions

To be eligible for a full refund or exchange, please ensure your items meet the following criteria:

  • Unworn Condition: Shoes must be tried on indoors only. We cannot accept returns on shoes that show signs of outdoor wear, dirt, or water damage.

  • Original Packaging: Items must be returned in their original packaging, including any tags and the bungee lace toggles intact.

🔄 How to Start a Return

  1. Email our support team at [Your Store Email] with your Order Number and the reason for your return.

  2. We will provide you with the return shipping address and instructions within 24–48 hours.

  3. Drop off the package at your local shipping provider.

💰 Refunds

Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 3–5 business days.